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 Your Center for Implementation Leadership 

Our consulting practice aligns your people, processes and priorities to achieve:

  • Effective strategy execution

  • Internal alignment

  • A realistic implementation plan

  • Solutions that your people own

  • Accountability at all levels

  • A disciplined process for getting results

 

 

Representative Results

Industry

What We Did

Client Result

Financial Services

Strategic and Implementation Planning

  • Devised an operational strategy and vision for change for client services
  • Developed the implementation plan for the client service strategy
  • Designed and lead a comprehensive business planning process to transform the relationship of technology groups to the business
  • Re-organization of fifty-three disparate financial and technical help desks into an enterprise-wide high performing client care service organization
  • Vision was presented to senior executive team and the comprehensive implementation plan was approved for execution
  • Transformed a reactive technical organization into a collaborative model closely aligned with the retail and institutional segaments of the business

Software

Operationalize Strategy

Engaged an entire line of business in the process of aligning all functions, business operations and infrastructure with their business strategy

Aligned the people, process and priorities with the business strategy enabling the LOB to execute a long languishing but critical business strategy

Advertising

Leadership Development

Developed and delivered a pragmatic and applicable training program to business leaders

Improved leaderships that enabled creative and business teams to work more effectively with their clients

Defense Technology

Building Outsourcing Partnerships

Lead a process that brought two contentious organizations (company and supplier) together to resolve issues, develop joint processes, metrics and systems as well as a collaborative model for ongoing communication and decision making

The company was able to leverage the full value of the outsourcing strategy, realize additional cost savings while maintaining a high level of customer satisfaction

Health Care

Manager On-Boarding

Designed and delivered a culture specific new manager assimilation program

Enabled new managers to accelerate integration into their business units and build effective relationships with their supervisors, colleagues and staff in order to improve retention and cultural fit

 

By using our process, clients get the results they want and need:

  • Increased customer loyalty
  • Improved ROI
  • Revenue growth / expense reduction
  • Functional collaboration and integration